The Massage Rx team works very hard to try to fit everyone into our schedule, especially when our clients are in pain. There are, however, a limited number of spaces available. That is why it is important that if you are unable to keep your appointment you alert us at least 24 hours in advance so that we may fill your time with someone else who is in need. Each appointment not canceled at least 24 hours before the appointment start time will automatically be charged a $35 fee for late cancelation/no show to the credit card on file. Thanks for understanding!